Very clear communication and the kayak has been fantastic so far. The only problem was the actual paddles, as one of the latches broke right away. They sent me a replacement part and I have not figured out yet how to put it into place. - Loris

Ordered and delivered to local pick up through the chaos of COVID-19 2020 Easy local pickup. Still able to paddle and save the sanity and get away from the stress of it all within a 5km radius! Best online shopping purchase ever! Loving my kayak :-) - Bel

We had a thoroughly satisfying experience buying our kayak. The online brochure was informative and clear. The order and pay process was straightforward. The kayak was delivered to the collection point on time and when we collected it the kayak and extras were found to be exactly as ordered. Would recommend to anyone. - Philipp Kreutzer

Ordering online was quick and easy however I found there was no customer service. On line chat was non existent, so I gave up there. I received one notification advising that delivery was pending and I would receive updates on when delivery would occur. Next communication was delivery driver calling me while standing at my front door and I was an hour away from home and not planning to return for a few days, causing me to have to inconvenience my neighbour to store kayak until I returned. I’ve read reviews saying customers have received emails of tips for use of products???? Will wait and see if any of that happens. I feel like they have my money now and I will hear no more from them. Hopefully it’s a good product (haven’t hit the water yet) I will be shopping elsewhere for any extras I decide I need. - Diane

When I ordered my 2+1/2 eagle 10 weeks ago I was told it was on back order and would be a 6 week wait. I had read some positive reviews so I was prepared to wait. True to their word I received an email 2 days before the due date to say my kayak had arrived at the warehouse. The following day I was told it was able to be picked up. I was a little bit anxious of what to expect, as this was my first kayak purchase. Drove over to the warehouse (smaller than I expected) on way home from work. The staff were very helpful loading it onto my trailer. When I arrived home I quickly unwrapped it to find everything was there and it was in excellent condition. I wasn’t sure how I’d go handling a 2+1/2 on my own. I took it down to our local lake for a test run. I was pleasantly surprised how stable and easy it was to manoeuvre. I tried all seating positions. All ok. I decided to sit in in the rear. Little bit nose high but ok. Even spent an hour standing up in it casting lures (and caught fish) Since then I have taken it out several times and absolutely love it