In the rare instance that an item arrives faulty or is damaged in transit we are happy to offer a replacement or refund.
If you have changed your mind on a product, it must be returned within 30 days of order and must be returned in original saleable condition, that being, unused in the original packaging with any original labels attached and accessories included. A 15% restocking fee will apply.
Please do not return or post items before obtaining instructions from us - if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.
For items that are posted a credit minus postage/delivery fees will be refunded to the account the money was originally paid from. For items sold with Free Postage a 20% amount will be deducted to cover postage costs. Original cost of postage will only be refunded where the item is deemed faulty. All return shipping costs are at the buyer’s expense.
If you have purchased an item from us and it is not of acceptable quality or does not match the description, you can return it to us. It is your responsibility to arrange to return the product along with any and all parts that came with it. Upon assessment, we will offer a refund, repair or replacement as appropriate. Any refund will be provided via the same method of payment as the original purchase.
Refunds of purchases paid for using AfterPay
If you pay for goods on this website using AfterPay and then change your mind and want to cancel or a refund, we will charge you the full amount of the non-refundable fee AfterPay charge us, which at the time of writing was 6% of the total transaction amount. Therefore if we choose to provide a refund, we will only refund the remainder, not including the amount of the AfterPay fee.