When an item is out of stock and we don't have an exact ETA for the shipment, then the item goes on Backorder. Once the shipment is planned and it is assigned a date then the order goes from Backorder to Preorder. It allows you to order items in advance and get ahead in the queue, as most of the items such as Kayaks get sold out even before they arrive at the stores.
Kayaks go on the preorder for the upcoming shipments. Due to the high demand for our Kayaks, they are sold out even before the shipment arrives. So it is best to place an order sooner than later to lock in the color and price.
An item is assigned a backorder status when there is no exact shipment arrival date. Once we have a confirmed ETA, then the item goes from Backorder to Preorder. At each stage, as the shipment progresses you will be notified by email and SMS.
While our Kayak shipments usually arrive on the advertised date on rare occasions the shipments can be delayed due to factors out of our control. In these cases, we will update the ETA as soon as we can. Once the shipment arrives the Kayaks are unloaded and become available for pick up, we will notify you via email and SMS.
The Order/Invoice number can be found on the top right-hand side of the invoice. It will also be sent via email and SMS when the order is ready to be picked up.
Please have your order number ready when contacting us and when you are picking up your order.
The only warehouses that accepts payment at the time of pick up are Newcastle and Sydney . For other warehouses the payment needs to be made online or over the phone .
When ordered through the website it will take approximately ten minutes for the system to fully update and the kayak or accessories to become available for pick up.
We are able to hold your kayak for up to 10 business days after the notification that the order is ready to be picked up.
If you cannot pick up your order before this time please contact us via phone or email us at email@example.com and request an extension.
If you do not pick up within the 10 business days and do not contact us about an extension there is a storage fee of $5 per week.
You are able to organise a friend or courier company to pick up on your behalf. Please contact us at firstname.lastname@example.org to organise a collection by a friend or company on your behalf.
The Friend/ Company will be required to provide the order number and some photo ID to collect the order on your behalf.