My paddle is in usable as the lock mechanism doesn't lock. Also the back pack on the seating was not stitched correctly, making it unusable.I have taken photos and sent them of to an employee, 3weeks ago, with no reply, that's after speaking to him by phone.Also I find that at 110 kgs I sit to low in the water in the 2.7m kayak, meaning I take on a lot of water from wake, maybe I should ask for a refund and look for a superior model.Yours sincerely,Scott Freestone. - Scott

Just a great storeJust a great store - Barry Glasson

Very easy to purchase products online. Kayak took 12 weeks to be delivered from purchase date in September but I am happy with the quality of kayak. Staff in Thornton store were friendly and helpful when I picked up some accessories - Lauren Harrison

Not much more to say really. It was that simple. Easy buy. Easy pick up and delivery. Would recommend to anybody and will. - John Shipp

Very satisfied with the communication throughout the whole process, My only gripe would be the website needs slight improvements especially around stock availability and placing things on B/O. Other then that I Love my Nextgen 10 MK2 - Michael W.